Wilife V2.1 User Manual

WiLife Video Security System User’s GuideV2.1

Welcome to WiLife User Guide 3 UNDERSTANDING HOMEPLUG TECHNOLOGY One key to our system is our use of HomePlug technology. HomePlug allows you to tur

User Guide 87 3) When you have made the desired modifications, click the OK button. Deleting a Recording or Alert Event Over time, you will nee

User Guide 88 Using Online Viewing Using the WiLife Command Center, and your WiLife Online account, you can access live video from your cameras

User Guide 89 Family Monitor Elder Care Monitor Pet Monitor Mobile cell phone How Do I Access My WiLife Online Account? You can access your

User Guide 90 If you would like to use Direct Mode and not be restricted to a time limit, you can enable UPnP on your router. If you cannot enabl

User Guide 91 Using the My Cameras Page online.wilife.com > My WiLife > Login The My WiLife page allows you to see all your WiLife sites an

User Guide 92 View the Video for All Cameras In One Image online.wilife.com > Camera name or icon To view live video for all cameras at a spec

User Guide 93 1) Go to online.wilife.com. If you previously marked the “Remember me next time” check box when logging in, the system will autom

User Guide 94  The Normal and Large options allow you to alter the size of the video. The default setting is Normal. Managing Your WiLife On

User Guide 95 Changing Your WiLife Online Password online.wilife.com > My Account > Change Password The Change Password option can be used w

User Guide 96 Changing Your WiLife Online Login Name online.wilife.com > My Account > Change Login Note: When you change your login name, yo

Welcome to WiLife User Guide 4 UNDERSTANDING THE WILIFE PRO NETWORK WiLife Pro seamlessly integrates WiLife-engineered components of up to six WiLife

User Guide 97  “Unknown Remote Viewing Account.” This message displays on the Live screen, in the message panel.  “Disconnected–Account Unkn

User Guide 98 Manage WiLife Online Page Overview The Manage Sites and Cameras page is used to see details about each location and its cameras for

User Guide 99 Removing a Location or a Camera Removing your location or cameras is perfectly safe and easy. The WiLife Command Center will re-reg

User Guide 100 Viewing Your Cameras Using a Cell Phone or Handheld The following requirements must be met prior to viewing remotely using a cell p

User Guide 101 USING THE WILIFE ONLINE PAGE (FOR HANDHELDS) Your WiLife Online page allows you to see your WiLife network all on one page. In th

Troubleshooting User Guide 102 8 Troubleshooting We expect that you will rarely have problems with your WiLife system. However, in the event of a

Troubleshooting WiLife User Guide 103 Installation Problem Solution Camera suction cup comes free from the window  Clean the window to ensure a

Troubleshooting WiLife User Guide 104 Video Problems Video Problem Solution My video is fuzzy  Clean the lens glass with soft cloth designed fo

Troubleshooting WiLife User Guide 105 Maintenance Problems Maintenance Problem Solution My CPU is pegged at 100%  Test if Command Center.exe is

Troubleshooting WiLife User Guide 106 Maintenance Problem Solution Command Center does not see my cameras  Reset the camera by unplugging the p

Welcome to WiLife User Guide 5 WiLife Power Injector using standard Ethernet cable. On the Ethernet line, the camera both communicates and receives

Troubleshooting WiLife User Guide 107 Maintenance Problem Solution I am unable to see my site or cameras from WiLife Online account To view your

Troubleshooting WiLife User Guide 108 camera only and quickly when sending date between the camera and Command Center USB RECEIVER STATUS LIGHTS

Configuring Your Firewall User Guide 109 9 Configuring Your Firewall Firewall Basics Firewall configuration issues are our most common support cal

Configuring Your Firewall User Guide 110 Troubleshooting Note: XMPP also happens to be used in some Instant Messaging (IM) software such as Google

Configuring Your Firewall User Guide 111 Microsoft Firewall Microsoft Firewall is a standard component for Windows XP, Service Pack 2 (SP2). Microsof

Configuring Your Firewall User Guide 112 If the Windows Firewall is enabled (On), select the Exceptions tab. On the Exceptions tab, check the Co

Configuring Your Firewall User Guide 113 Norton Internet Security 2001 - 2005 Norton Firewall is a component of several Symantec security products in

Configuring Your Firewall User Guide 114 If you do NOT find Command Center in the Program list (rare), you will need to click the Add button. On

Configuring Your Firewall User Guide 115 Norton Personal Firewall 2006 Norton Personal Firewall 2006 is a component of several Symantec security prod

Configuring Your Firewall User Guide 116 You have now successfully configured Norton Firewall 2006. Note: If you may have more than one firewall a

Welcome to WiLife User Guide 6 seconds long, while others could last hours. As a Setup option, you specify the maximum amount of disk space allocated

Configuring Your Firewall User Guide 117 4. Click the Add button to add the WiLife Command Center (werks.exe) to the program list. 5. Add Werks.e

Configuring Your Firewall User Guide 118 Norton AntiVirus 2007 The Norton AntiVirus firewall has an aggressive worm protection feature that blocks

Configuring Your Firewall User Guide 119 3) Click on the “Turn Off” button. 4) Click OK. Command Center only needs the feature turned off tempor

Configuring Your Firewall User Guide 120 Norton 360 1) Open Norton 360. 2) From the main screen, click on the menu option Tasks and Settings. 3

Configuring Your Firewall User Guide 121 4) Click on the Firewall Protection Settings. 5) On the Firewall Program Rules tab, scroll through the l

Configuring Your Firewall User Guide 122 Communications: Any Protocol: TCP and UDP. 8) After updating these settings, click Ok. 9) Exit Norton 3

Configuring Your Firewall User Guide 123 ZoneAlarm Firewall Zone Labs produces several computer security packages including ZoneAlarm Pro and ZoneAla

Configuring Your Firewall User Guide 124 On the ZoneAlarm Control page, click the Program Control option to show the Program Control Page. Then c

Configuring Your Firewall User Guide 125 McAfee Security Center All users with the McAfee Security Center running on their PC must follow these instr

Configuring Your Firewall User Guide 126 4) In the Firewall panel, select the option "Program Permissions." 5) In the Program Permissi

Welcome to WiLife User Guide 7 System Components WILIFE RETAIL CAMERAS WiLife Cameras are the smartest cameras on the market. At their core is a 40

Configuring Your Firewall User Guide 127 McAfee Personal Firewall McAfee distributes its firewall product in several packages including Internet Secu

Configuring Your Firewall User Guide 128 4) Finally, you can confirm that Command Center is in the Internet Applications list and marked as “Al

Configuring Your Firewall User Guide 129 BlackICE Firewall BlackICE is the least friendly of all the firewalls we review here. There are two common i

Configuring Your Firewall User Guide 130 3) Click the Add button again. Enter the values shown: (Name: UPnP; IP Address: 172.29.0.0-172.29.255.2

Configuring Your Firewall User Guide 131 1) Open an explorer window by clicking on the My Computer icon and change directories to c:\program files\I

Configuring Your Firewall User Guide 132 Windows Live OneCare If your PC is running the Windows Live OneCare firewall, your Command Center system m

Configuring Your Firewall User Guide 133 4. Click on the Ports and Protocols tab. 5. In the Ports and Protocols section, locate the “Universal P

Configuring Your Firewall User Guide 134 Turning Off Spam Blocking for WiLife E-mails If you are not receiving WiLife alert e-mails, it may be due

Configuring Your Firewall User Guide 135 Yahoo Mail Yahoo Mail places SPAM in the “Bulk Mail” folder. Yahoo uses a mail filtering system called Spam

Configuring Your Firewall User Guide 136 Opera M2 Opera M2 places SPAM in the “Spam” folder. To access e-mail messages in this view, toggle the Ho

Welcome to WiLife User Guide 8 SPY CAMERA The Spy Camera delivers the power of professional-grade video security in a package that is easy to set up

Configuring Your Firewall User Guide 137 A Specifications System Computer Requirements WiLife requires these requirements for proper operation. Ad

Specifications User Guide 138 Example Wireless Handheld Devices: Asus MyPal A730W HP iPAQ hx2400 series; hx2700 series; hx3700 series; hx4700

Specifications User Guide 139 Property Size Up to 8,000 square feet PHYSICAL METRICS Power Consumption 15 Watts Camera Body Dimensions Height: 5.

Specifications User Guide 140 Camera Weight 11 lb (500 g) DLC-810c Spy Camera SPY CAMERA FEATURES Processing Power 400 MHz DSP Onboard Image Enc

Specifications User Guide 141 Powerline Networking WiLife uses powerful power-line networking technology to allow users to easily install and setup

Specifications User Guide 142 Wall and Ceiling Mount Installation Installing the WiLife Camera Wall and Ceiling Mount is simple. Use the recommended

License and Warranty User Guide 143 B Software License and Hardware Warranty Command Center Software License NOTICE TO USER: BE SURE TO CAREFULLY

License and Warranty Command Center User Guide 144 OBTAIN BY USING THE SOFTWARE. FURTHER, WILIFE MAKES NO REPRESENTATION (EXPRESS OR IMPLIED) AS TO M

License and Warranty User Guide 145 Limited Product Warranty WiLife, Inc. ("WiLife") warrants to the original purchaser that its hardware p

License and Warranty Command Center User Guide 146 CONFERRED BY THIS WARRANTY ARE IN ADDITION TO ALL RIGHTS AND REMEDIES CONVEYED BY SUCH CONSUMER PR

Welcome to WiLife User Guide 9 CAT 5E CABLE FOR STANDARD WILIFE RETAIL KITS The CAT 5e Cable carries DC power from the Camera Power Supply to the ca

User Guide 147 C Regulatory and Safety Regulatory Information RADIO FREQUENCY INTERFERENCE This device complies with Part 15 of the FCC Rules. Op

Regulatory and Safety User Guide 148 ELECTRIC SHOCK HAZARD When properly installed and configured, the WiLife equipment is designed to protect users

Regulatory and Safety User Guide 149 If, after falling, the camera exhibits degraded performance, has ceased operating, shows visible cracks or if t

Regulatory and Safety User Guide 150 PROLONGED USE OF EQUIPMENT As with all equipment, care should be taken to minimize the risk of repetitive motion

Regulatory and Safety User Guide 151 To protect your privacy, be sure to set a unique password via the WiLife software. Doing this encrypts your cam

User Guide 152

Welcome to WiLife User Guide 10 WALL MOUNT Component of both the WiLife Retail kits and WiLife Pro kits. Using a few screws, the Wall Mount allows y

Welcome to WiLife User Guide 11 User Guide Chapters We designed this manual to be the ultimate resource for learning, understanding, and using the m

i Copyright © WiLife, Inc. 2007. No part of this document may be reproduced, transmitted, transcribed, stored in a ret

User Guide 7 2 Getting Started Overview The WiLife Command Center is very easy to deploy because of an installation process that we designed to b

Getting Started User Guide 8 System Requirements Below you can find the minimum and recommended requirements for systems running cameras using t

Getting Started User Guide 9 Starter Kit Contents Before you begin the installation process, please review the contents of the kit to verify that all

User Guide 10 A. WELCOME TO THE INSTALL WIZARD The Command Center install is ready to start. Simply click the Next> button to begin. A. IF NECE

Getting Started User Guide 11 Click Next> to begin the Setup Wizard. SET DISK USAGE OPTIONS SCREEN The Set Disk Usage options window allows you t

Getting Started User Guide 12 TELL US ABOUT YOUR SYSTEM This screen allows you to specify the number of cameras you are putting on the system during

Getting Started User Guide 13 NAME YOUR CAMERAS Simply name your cameras by clicking inside the text field under each video panel and entering the de

Getting Started User Guide 14 Windows Firewall Auto-Alert McAfee Auto-Alert Message Additional Cameras You can have up to six WiLife Cameras for

Getting Started User Guide 15 Use the included Camera Cable (8 ft. standard Ethernet cable) to connect the power supply to the camera. Note: The Came

Getting Started User Guide 16 For the Outdoor Camera, take the paper clip and gently press the reset button hidden below the reset hole on the botto

WiLife User Guide ii

Getting Started User Guide 17 HINT: Position the lens straight so that it is well-seated on the lens holder before you begin to screw it in. This wi

Using the Command Center Application WiLife User Guide 18 3 Using the Command Center Overview The WiLife Command Center provides a powerful-but-s

Using Command Center Applications User Guide 19 The Maximize icon is active from both the Live Screen and Playback Screen. (If you activate Full Scre

Using the Command Center User Guide 20 Live View The Live View is the first screen that appears when you open Command Center. From here, you can mo

Using Command Center Applications User Guide 21 scheduled and manual. Password Note: If you activate Password System Lock, then you can have the p

Using the Command Center User Guide 22 Alerts manually disabled Alerts disabled (Email set up incomplete) Alerts disabled (action is Do Nothing)

Using Command Center Applications User Guide 23 When you zoom in, you see a subsection of the full image. From this viewpoint, you can pan and tilt t

Using the Command Center User Guide 24 Live Mode Right-Click Context Menus The WiLife Command Center provides quick access to common functions thro

Using Command Center Applications User Guide 25 Change Camera Order In the Live view, Command Center displays each camera’s “feed” in order of the ca

Using the Command Center User Guide 26 Live Mode Hot Key Assignments To allow you to quickly navigate or activate features on the Live Mode, the Co

iii Table of Contents WELCOME TO WILIFE...

Using Command Center Applications User Guide 27 Playback View Playback View allows you to find, view, and manage your recorded video segments, which

Using the Command Center User Guide 28 To navigate through the segments, use one of these operations: Click on the desired date and time Click

Using Command Center Applications User Guide 29 To turn on or off the video for a camera, click the green icon next to the camera name. SEEING VIDEO

Using the Command Center User Guide 30 Play Video with Onscreen Controls Like any DVD player, the Playback Controls allow you to play, pause, adju

Using Command Center Applications User Guide 31 When the Camera Records Events When the camera detects motion within the specified zones, video segme

Using the Command Center User Guide 32 Protect a Recorded Video Segment The Command Center automatically deletes old files as it reaches its disk

Using Command Center Applications User Guide 33 Check Online Storage Use the Check Online Storage option to monitor the amount of storage space yo

Using the Command Center User Guide 34 Print or Save Recorded Video Printing or saving (save as) a video is simple. 1) Navigate to the segment s

Using Command Center Applications User Guide 35 remembers it and keeps these addresses for the next time you send video via e-mail. Note: Adding or d

Using the Command Center User Guide 36 Online Viewing With WiLife Online, you can monitor nearly-live video feeds from all of your WiLife Command

WiLife User Guide iv Protect and Upload Video Segments ...

Using Command Center Applications User Guide 37 SYSTEM TRAY RIGHT-CLICK OPTION DESCRIPTIONS Option Description Show Command Center Display the WiLif

Using the Command Center User Guide 38 Exiting Command Center The WiLife Command Center does not, of course, record when your computer is not runni

Using Command Center Applications User Guide 39 4 WiLife Platinum Features WiLife Platinum expands your already powerful video security system wit

Using the Command Center User Guide 40 Whenever you attempt to use a Platinum-specific feature, the WiLife Command Center is going to display a pop

Using Command Center Applications User Guide 41

Using the Command Center User Guide 42 Online Video Storage Have you wanted an easily accessible, secure storage facility on the Internet for your

Using Command Center Applications User Guide 43 Online Video Sharing WiLife Platinum gives you the ability to share video files you’ve stored online

Using the Command Center User Guide 44 Online Search & Playback Go beyond live Internet viewing. You can now search for and play video clips fr

Using Command Center Applications User Guide 45 SEARCH RESULTS Video search results can be displayed using two display modes -- text-grid view (defau

Using the Command Center User Guide 46 Purchasing WiLife Platinum To purchase WiLife Platinum: 1) Click on the “Get WiLife Platinum Now! Click Here

WiLife User Guide v Find My Cameras...

Using Command Center Applications User Guide 47 Other Cart Options Click the Change link to change the Subscription option. Click the Remove link to

48 5 Setting System Options The default configuration of your WiLife Command Center provides you with all of the basic features activated so t

Setting System Options User Guide 49 Camera Tab Options Use the Setup Camera dialog to view and modify properties for each camera— e.g. define a na

Setting System Options User Guide 50 Here is a brief review of these options: Option Description Resolution The Resolution dropdown option allows

Setting System Options User Guide 51 Each time the camera detects motion it alerts the Command Center software and records the event and a few prio

Setting System Options User Guide 52 b) To delete a single zone, left-click anywhere in the zone and then press the Delete key or click the Clear S

Setting System Options User Guide 53 Manage Disk Usage The Command Center Disk Usage dialog allows you to view and change the disk allocation rules

Setting System Options User Guide 54 Alerts Tab Option With the WiLife Command Center, you can receive e-mail and cell phone alerts (messages) when

Setting System Options User Guide 55 E-mail and Cell Phone Alerts Setup SEND ALERTS USING ACCOUNT Enter the account information for the e-mail serv

Setting System Options User Guide 56 Email Server Provider Outgoing Email Server Address Netscape smtp.isp.netscape.com Lycos smtp.mail.lycos.com

WiLife User Guide vi WiLife Firewall Requirements...

Setting System Options User Guide 57 Because of limits in many cell phone messaging systems, most will not send you video frames or video clips. To

Setting System Options User Guide 58 Desktop Notifications Desktop Notifications allows you to set unique PC alerts that include thumbnails of a vid

Setting System Options User Guide 59 Setting Desktop Notifications The following graphic shows and describes the fields applicable to desktop notif

Setting System Options User Guide 60 Online Viewing Setup Online Viewing allows you to view live video from your cameras anywhere and at anytime. If

Setting System Options User Guide 61 Note: Cell phone users should subscribe to an unlimited data plan to ensure cost effective access. Examples of

Setting System Options User Guide 62 Online Dialog Screen Options Once you have created your WiLife Online account, you are ready to setup individua

Setting System Options User Guide 63 connected via “Direct Mode.” In Direct Mode, there is no time limit. You can view a video feed for any length

Setting System Options User Guide 64 Communication Error Command Center cannot connect to WiLife at this time. Please try again later. If this erro

Setting System Options User Guide 65 4) When the WiLIfe Setup Wizard screen displays, validate that the option "Create new remote viewing acc

Setting System Options User Guide 66 and product updates camera updates. Remove the checkbox if you don’t wish to receive any notifications. I have

1 1 Welcome to WiLife Introduction Thank you for purchasing the WiLife Video Security System or WiLife Pro System. As you already know, WiLife®

Setting System Options User Guide 67 Disconnecting WiLife Online Viewing Setup > Online Tab > Clicking Disconnect To disable Online Viewing

Setting System Options User Guide 68 Advanced Options The Advanced dialog includes tools that assist you in maintaining the cameras and the applicat

Setting System Options User Guide 69 Find My Cameras SETUP > Advanced tab > FIND MY CAMERAS The Find My Cameras Wizard automatically attemp

Setting System Options User Guide 70 6) Click Next > when the test is complete. The Search for Cameras screen displays. Cameras that have bee

Setting System Options User Guide 71 8) When you have completed the wizard, the last screen of the Wizard displays. Click Finish to close.

Setting System Options User Guide 72 Rediscover Cameras Setup > Advanced > Find Camera section > REDISCOVER button. On rare occasions, you

Setting System Options User Guide 73 The Password System Lock feature exists on the same screen as the Change Password function located on the Setu

Setting System Options User Guide 74 Note: If you are not subscribed for WiLife Platinum, the Access Control section is grayed out. Thus, the “Exit

Setting System Options User Guide 75 2) After the system checks for new firmware updates, it will notify you if an update for your cameras is ava

Setting System Options User Guide 76 3) Each camera will indicate the recommended action to be taken for the files associated with that camera.

Welcome to WiLife User Guide 2 WiLife Video Security System Applications Overview of the WiLife Video Security System WiLife has three primary comp

Setting System Options User Guide 77 System Information The System Information screen collects and displays information about the configuration of

Setting System Options User Guide 78 Dr. Watson A program error debugger that helps technical support troubleshoot program errors for computers runn

79 6 Scheduling Alerts & Recording Events Scheduling Alerts Overview The Scheduled Alerts feature gives you the ability to easily create sc

User Guide 80 There will also be no alerts sent, but this would be the case anyway. It might better be named (Turn Motion-Based Recording Off).

User Guide 81 RIGHT-CLICK OPTIONS The WiLife Recording and Alerts Schedule screen offers right-click options that make it easy for you to schedule

User Guide 82 No-Show Alerts The No-Show detection alerts feature allows you to intelligently monitor an area where you expect motion. And if ther

User Guide 83 5) Specify the camera(s) you want involved with this event and set camera alert properties for each participating camera by double-

User Guide 84 Note: You do not need to create an alert event to select "Arm Manual Alerts Now." And, the manual arming of alerts is avai

User Guide 85 Create a Continuous Recording Event Continuously record for a set time and on specific days, if desired, even if there is no motion

User Guide 86 7) Specify camera event properties for each camera by clicking on a camera line or clicking on the Edit button. 8) Click the OK b